Privacy policy

Who we are

Sol Haven Group LLC-FZ is the controller responsible for personal information handled through the Sol Haven Group corporate website, unless a page or interaction clearly identifies another group business as the controller.

Our office is at Unit 2202-01, 22nd Floor, Metropolis Tower, Business Bay, Dubai, United Arab Emirates. This policy applies to solhavengroup.ae and related corporate interactions that link to it. Separate group businesses may issue additional privacy notices for bookings, accommodation, marketing services, education, travel, technology products, recruitment or investment activity.

Information we may collect

Information you provide

Where a website form or other contact channel is active, we may collect:

• Identity and contact information, such as your name, work email address, telephone number, company and role.
• Enquiry information, including the subject of your enquiry, your message, opportunity details and correspondence with us.
• Marketing preferences, including whether you asked to receive group briefings and records of consent or withdrawal.
• Recruitment information, if you apply for a role, such as your CV, employment history, qualifications, availability and related correspondence.
• Any other information you choose to provide. Please do not use a general form to send highly sensitive personal information, payment details, passwords or information you are not authorised to disclose.

Technical and usage information

Our hosting, security and delivery providers may process technical information needed to serve and protect the website. This can include an IP address, browser and device type, requested pages, timestamps, referring page, approximate location derived from an IP address, error data and security logs. At the effective date of this policy, Sol Haven Group has not configured analytics or advertising trackers on the website.

Information from other sources

For genuine business enquiries, partnerships, recruitment or due diligence, we may obtain relevant professional information from colleagues, group businesses, advisers, public registers, professional networking platforms and other lawful public sources. We use this only where reasonably connected with the interaction and permitted by law.

How and why we use information

Depending on the circumstances and applicable law, we use personal information with consent, to take steps you request before entering a contract, to perform a contract, to comply with legal obligations, or where necessary for legitimate business interests that do not override your rights. We may use information to:

• Receive, route, assess and respond to enquiries, proposals and opportunities.
• Communicate with business contacts and manage prospective or existing relationships.
• Operate, secure, troubleshoot and improve the website and protect against fraud, misuse and cyber threats.
• Administer recruitment and assess candidates for genuine opportunities.
• Send group briefings or marketing communications only where the required permission or another lawful basis exists, and honour opt-out requests.
• Maintain appropriate records, obtain professional advice, enforce rights and comply with legal, regulatory, tax, audit and reporting obligations.
• Plan or complete a corporate transaction, restructuring, investment or transfer, subject to appropriate confidentiality and legal safeguards.

We do not sell personal information. We do not use website information for solely automated decisions that produce legal or similarly significant effects.

When we share information

We may share personal information only where reasonably necessary with:

• Relevant companies within Sol Haven Group, where needed to route an enquiry or manage a group relationship.
• Hosting, information technology, cyber security, email, CRM, form, analytics, communications and professional service providers acting under appropriate instructions or contractual duties.
• Banks, insurers, auditors, lawyers, accountants and other advisers where relevant.
• Regulators, courts, law enforcement, public authorities or other parties where disclosure is required or permitted by law or necessary to protect legal rights and safety.
• A prospective buyer, investor, lender or transaction adviser in connection with a genuine corporate transaction, subject to suitable safeguards.

International transfers

Sol Haven Group operates with an international outlook and service providers may process information outside the country where it was collected. Where an international transfer is subject to data protection restrictions, we will use a lawful transfer mechanism and appropriate contractual, organisational and technical safeguards, taking account of the destination and the nature of the information.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting, security and dispute requirements. Our normal operating periods are:

• General website and business enquiries: up to 24 months after the last substantive contact, unless the matter becomes an active business relationship or a longer period is needed for a legal reason.
• Marketing subscriptions: until you unsubscribe or consent is withdrawn, with a minimal suppression record retained where needed to respect the request.
• Recruitment information: up to 12 months after the process closes, unless you agree to longer talent-pool retention or a longer period is required by law.
• Technical and security logs: normally up to 12 months, subject to the practices of the website provider and longer retention for an active security investigation.
• Contracts, transactions and legal records: for the period required by applicable law and legitimate record-keeping needs.

We may securely delete or anonymise information earlier when it is no longer needed.

Your rights

Subject to applicable law and relevant exemptions, you may have the right to:

• Receive information about how your personal information is processed and request access to it.
• Request correction of inaccurate or incomplete information.
• Request deletion, restriction or cessation of processing in circumstances provided by law.
• Request transfer or a portable copy of information where the law provides that right.
• Withdraw consent at any time where processing relies on consent, without affecting earlier lawful processing.
• Object to direct marketing and to certain automated processing.
• Complain to the competent data protection authority where that right is available.

To exercise a right, contact us using the details below. We may need to verify your identity and clarify the request. Rights are not absolute, and we may retain or continue processing information where law permits or requires it. We will explain any lawful refusal.

Marketing communications

We will send electronic marketing only where permitted by law. You can opt out using the unsubscribe method in a message or by contacting us. An opt-out from marketing does not prevent service, legal or administrative communications that are necessary for another relationship with you.

Security

We use proportionate technical and organisational measures designed to protect personal information from unauthorised access, loss, alteration, disclosure or destruction. No internet transmission or storage system can be guaranteed completely secure. You should use appropriate care when deciding what to send through a general website form.

Children

The corporate website is intended for adults and business users. It is not directed to children under 18, and we do not knowingly seek personal information from them through the website. If you believe a child has provided information, contact us so the matter can be reviewed.

Cookies and external links

Our Cookie Policy explains the current use of cookies and similar technologies. The website may link to other websites, including websites of group businesses. Their operators are responsible for their own privacy practices, and you should read the notice that applies to the service you use.

Changes to this policy

We may update this policy to reflect changes in the website, group operations, providers or law. The latest version will be published on the website with its effective date. Where a change materially affects how existing information is used, we will take any additional steps required by law.

Contact us

To ask a privacy question or exercise a data protection right, contact us using the details below.